Shipping policy

MODUS GEMS - SHIPPING POLICY (2026)

1. Processing & Handling Time

  • Ready-to-Ship Collection: Orders are processed and shipped within 2-3 business days.

  • Bespoke & Custom Orders: Custom designs typically require 6-10 weeks for production. You will receive a specific timeline during your design consultation.

  • Order Tracking: Once your order has shipped, you will receive an email with your tracking number.

2. Domestic Shipping (United States)

  • Complimentary Secure Shipping: We offer free fully insured shipping for all domestic orders over $1,000.

  • Carrier: We primarily use FedEx or UPS Overnight/2-Day to ensure the shortest transit time for your jewelry.

  • Required Signature: Due to the high value of our items, all deliveries REQUIRE AN ADULT SIGNATURE (21+). We cannot ship to P.O. Boxes or freight forwarders.

3. International Shipping & Customs

  • Global Delivery: We ship to most international destinations via FedEx International Priority.

  • Duties & Taxes: For international orders, all customs duties, import taxes, and local fees are the sole responsibility of the recipient. These fees are calculated at checkout or by your local customs office.

  • Customs Delays: MODUS GEMS is not responsible for any delays caused by the destination country's customs clearance processes.

4. Risk of Loss & Insurance

  • Full Insurance: All our shipments are fully insured until the point of delivery.

  • Risk Transfer: Ownership and risk of loss pass to the customer once the package is marked as "Delivered" with a confirmed signature by the carrier.

  • Theft Prevention: We are not responsible for packages stolen after a confirmed delivery. Please ensure a trusted adult is available to sign for your package.

5. Inspection Upon Receipt

  • We recommend inspecting your package for any signs of tampering before signing for it.

  • If the package appears damaged or opened, please refuse the delivery and contact us immediately at info@modusgems.com.